Frequently Asked Questions.
01. The order
What is the estimated delivery time for orders placed on your website?
Our website orders are normally handled within 24 hours and delivered within 3-4 weeks.
Is there an additional cost for delivery, or is it included in the total price?
The cost of delivery is already included in the overall price.
What if I am not at home when my package arrives?
In such instances, our shipping partner will send a message to your contact number or call you asking for directions for alternate delivery or pick-up.
Can I cancel an order for furniture products?
Unfortunately, after an order has been submitted, cancellations for furniture categories are not permitted.
What is the notice period for returns in the Furniture category?
Furniture returns are only accepted for damaged or faulty items. To begin the replacement process, you must notify us of any damage or defects within 48 hours of receiving the product.
02. Shipment
What should I do if the product’s packaging is damaged upon delivery?
If the product packaging is opened or damaged upon delivery, please refuse the package and contact our Customer Care team immediately. Based on your preference and product availability, we will issue a complete refund or send a replacement product.
What if the product contains missing or defective parts?
Please tell our Customer Care staff as soon as possible if your product arrives with missing parts, defects or accessories. We will replace it as soon as possible. To request a replacement, you must report any missing parts or problems within 48 hours of receiving the goods.
How long does it take to receive a refund for returned products?
After receiving the returned product in its original packaging, we strive to process your refund within 7 business days. The refund timeframe includes our processing time but does not include any bank, card issuer, or delivery delays for cheque returns.
When can I expect new products to be added to your website?
We regularly update our product range, so we encourage you to visit our website frequently to discover our latest offerings.
Will I be required to sign for my delivery?
Yes, you must sign a delivery form to indicate that the merchandise arrived in good condition with no visible faults or damage.
03. The order
How long does it take to receive a refund for returned products?
After receiving the returned product in its original packaging, we strive to process your refund within 7 business days. The refund timeframe includes our processing time but does not include any bank, card issuer, or delivery delays for cheque returns.
When can I expect new products to be added to your website?
We regularly update our product range, so we encourage you to visit our website frequently to discover our latest offerings.
Do your products come with a warranty?
Our products are normally covered by a warranty that covers defects in manufacturing. For warranty claims, please keep your purchase receipt.
How can I get personal assistance with my order?
Our customer care department is available to help you. You can call us or leave a message, and we will contact you as soon as possible.
What types of payment do you accept?
We accept credit cards, debit cards, and net banking as payment methods.
04. Returns, exchanges and complaints
What should I do if my payment method is not accepted?
If your credit card information is not being accepted, please contact your bank or financial institution first to rule out any problems on their end. If the issue persists, please contact our customer care centre for assistance.
Are your prices inclusive of taxes?
Yes, all of our pricing includes taxes.
Do you keep my credit card information?
We do not save your payment card information.
Can I put an item on hold for a later purchase?
We enable you to create your own wishlist from which you can select the product(s) after purchase. But this does not hold the product for a later date.
What can I customise in the Sunitha Furniture range?
Customization options differ based on the product you choose. You will be able to choose the size, shape, material, and colour of the parts and we will inform you of their viability and cost. Then we could produce it for you.